Bank of America - Ridgecrest Branch

Anonymous says

Has got to be the worst, most rude associate of a bank I have ever seen. I over heard a woman who works for the bank named Jennifer (apparently the bank manager according to another customer) who talks loud with her associates about a customer being dressed inappropriately for "her size". The person she was talking about even heard what she was saying and she still continued to talk about the person as if nothing happened. The way that she interacts with her associates everytime I observe her is very unprofessional. I have seen a couple associates (which includes her) using their mobile phones while at work, which is apparently not allowed because they deal with account numbers and customer profiles all the time! What's even worse is I saw her after talking to an old customer-(gotta be in his 80's) rolled her eyes. I figured because she had to repeat herself because the customer is hard of hearing and was hard to understand. B of A needs to screen their associates better and needs to make sure that the leaders that they put in their branches demonstrate good ethics, respect to their patrons (especially elderly people) and they must be highly professional individuals! If this is the kind of person you see on a daily basis at that branch, God knows what she does when the doors are closed and where no one can see her! It's because of employees like her that a company looks bad. I suggest you take a good look at this so called "leader" of this bank branch. I will not be surprised if employees under her have the same qualities and practices. So, to you all who have seen this review, if you happen to be called a valued customer by this so called Jennifer, make sure you look at her eyes and determine if that was a sincere comment... you may want to make sure she doesn't roll her eyes the moment she turns her back on you!

By: on 6.25.2013